Terms & Conditions

By visiting, viewing or ordering from our website you agree to acknowledge and be bound by the Terms and Conditions outlined in this agreement.

This Agreement outlines the trading Terms and Conditions bound to all Heebie Jeebies transactions incorporating but not limited to online, fax, phone and email ordering. Furthermore, this agreement outlines specific terms of use applicable to all aspects of our website.

The words we, us, our, Heebie Jeebies mean Thorjum PTY Ltd of PO Box 10, Kingsgrove 1480. The words "you" and "your" refer to registered users, customers, resellers, associates, suppliers or general public visitors to our Web Site.

We may amend this Agreement at any time in our discretion by posting the amended terms on our Site. Any amendments to this document will be posted in the online News facility and welcome page. Except as stated below, all amended terms shall automatically be effective immediately after they are posted in the online News facility. This Agreement may not be otherwise amended except through a written request from you (signed) and agreed by us (signed). This agreement is effective on 8/7/15.

All trading Terms and Conditions are outlined in the following sections:

1. Governing law
2. Intended use
3. Disclaimer and limitation of liability
4. Methods of ordering
5. Pricing
6. Order process
7. Methods of payment
8. Delivery
9. Returns

 

1. Governing Law

The Terms and Conditions of this agreement are governed by the applicable statutory rules and regulations enforced by the Federal Government of Australia and the applicable State Government of the user purchasing the goods.

 

2. Intended Us

All material including but not limited to text, images, multimedia, advertisements and downloadable content is published by us and made available to worldwide audiences. If you access this website outside of Australia, you do so at your our risk and you must comply with the rules and regulations enforced by your respective jurisdiction.

You agree differing terms and conditions exist between local (Australian) and international customers.

The general public of all ages may view all publicly available material and only copy it for personal use. You may only use material for commercial purposes when you have prior consent from Heebie Jeebies.

Registered users may be but not limited to general public, employees or representatives of companies, associations, governments or any other corporate entity.

 

3. Disclaimer and Limitation of Liability

All material on our website is provided to you "as is" and "as available". We do not warrant or guarantee the accuracy, adequacy or completeness of this material, and expressly disclaim liability for mistakes, misleading or absent information.

To the maximum extent permissible by law and unless otherwise specified, we do not warrant, guarantee or make any representations and warranties of any kind, whether express, implied or statutory.

Whilst we promise to actively combat malicious activities, we do not warrant, guarantee or make any representations our website will be safe from such behaviour including but not limited to viruses, hackers or denial of service attacks. Furthermore, we do not warrant, guarantee or make any representations that our website will be fully accessible at all times and disclaim any loss or damages as a result of it being unavailable.

 

4. Methods of Ordering

An indication of freight based on your location will be calculated and added onto your online order. This charge may be subject to change, pending stock availability.

We reserve the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack.

By Phone
Our customer service operators are ready to take orders and enquiries via:

Telephone:
In Australia: 02 9740 309
International: +61 2 9740 3092

Email: sales@heebiejeebies.com.au

Postal Address:  PO Box 10, Kingsgrove, NSW 1480, Australia

All fax, phone or email orders are treated as an express intention to purchase the nominated goods (Purchase Order) for a previously quoted price.

 

5. Pricing

  • Unless otherwise specified, all prices on our website are quoted in Australian Dollars (AUD). 
  • Listed prices are displayed Excluding GST or other taxes where applicable.
  • All prices are subject to changes without prior notice.

 

6. Order Process

  • Unless previously quoted, you accept that any extra freight charges may be added to your order.
  • In most cases, your order will be processed and dispatched within 72 hours unless otherwise advised, often within 24 hours. During peak periods, please understand this dispatch time may vary. Please contact our office if you need to request specific urgency and we will do our best to comply.
  • Please call us on 02 9740 3092 if you have not received your order within 7 working days of placing your order or if you have any concerns at all.

 

7. Methods of Payment

  • For ordering online we accept the following methods of payment:
    Secure credit card transactions with Dialect Payment Gateway using Secure Socket Layer technology for VISA & Master Card. A payment is considered complete when the funds have been cleared.
  • For offline payments we accept the following methods of payment:
    Over the phone credit card VISA & Master Card
    Direct Deposit
    A payment is considered complete when the funds have been cleared.
  • On 30 day account. We only accept payment on account if you are a regular customer of Heebie Jeebies. All account customers must fill out a credit application form prior to picking this option.

 

8. Delivery

  • Inside Australia: Orders sent within Australia will be sent by our choice of courier, unless alternate arrangements are discussed in advance.
  • Documentation: An itemised Tax Invoice containing a description of goods purchased and freight charged accompanies all orders.
  • Final Delivery: All orders both domestic and international will only be delivered to a business or residential address and require a signature upon receipt. We do not accept post office box addresses.
  • Please report any damaged parcels immediately and retain all original packaging in case an inspection is required.

 

9. Returns

  • Please contact returns@heebiejeebies.com.au regarding damaged or faulty goods for credit or replacement at our discretion. We may require damaged or faulty goods to be returned to us freight free.
  • All claims / returns must be notified in writing (by fax or email) within 10 working days of receipt of goods.

Contact Us

Please feel free to contact us if you require further information or a clarification of any statements above.

© Copyright 2015 Heebie Jeebies