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Frequently Asked Questions

Minimum order?

Our minimum order is $150. Any orders sent under this will be charged a flat freight & handling rate of $12.

Freight Charge?

Freight is capped at 8% of order, Orders of $750 are freight free.

How do I open an account?

Get in touch with your details and we will send you a new account application form. 

Back orders?

Yes, as a default we will keep backorders. Please contact us if you wish to change or delete any backorders. 

Do backorders have freight?

Back orders are freight free.  

How do I pay?

For non-account customers, credit card when order is placed. For account customers, EFT, check or credit card within 30 days of invoice date. 

How do I order?

Either place an order through our website, call our sales team or send us an email.

Fault or damaged item?

Please email sales@heebiejeebies.comwith the issue, item and invoice number and we will contact you to fix it.